Back to Home

FAQ

People will always seek help and advice. They are unwilling to pick up the phone, walk into a store, or wait hours (even minutes) for that information or insight to become accessible.

About Shop

Are your products handmade?

Yes. All items are handcrafted and made to order. Each piece is unique and created after the order is placed.

Can I request a custom design?

Absolutely. If you have a specific character, theme, or idea in mind — feel free to contact us at contact@miniscape.store. We’ll do our best to create something you love.

Are your products officially licensed?

Some of the products I create are inspired by well-known games, films, or pop culture — but many others are completely original scenes and ideas of my own.
Any fan-inspired items are made as custom, handmade pieces by request and are not officially licensed merchandise. I’m not affiliated with or endorsed by any brand or company. All rights to third-party characters or franchises belong to their respective owners.

Do I need to create an account to place an order?

No. You can complete your order as a guest — no registration required.

What payment methods do you accept?

We accept Cash on Delivery (COD) where payment is made directly to the courier upon delivery, as well as credit or debit card payments at checkout.

Where do you ship?

We currently ship within Bulgaria, using the Econt courier service. If you are located outside of Bulgaria and would like to place an order, feel free to contact us directly at contact@miniscape.store — we may be able to arrange a custom shipping option.

How long does it take to receive my order?

Since all products are made to order, production usually takes 3–7 business days, followed by delivery time based on your location.

Do you offer tracking?

Yes. Once your order has been shipped via Econt, we will send you the tracking number by email so you can follow your delivery online.

How long does shipping take within Bulgaria?

Shipping within Bulgaria is handled by Econt and usually takes 1 to 2 business days after the product is completed.
Since each item is handmade to order, please also allow 3 to 7 business days for production time before the order is shipped.

Can I choose a specific delivery address or Econt office?

Yes. During checkout, you can specify whether you'd like the package delivered to your personal address or to a nearby Econt office. If you're not sure which office to select, feel free to contact us and we'll help you choose the most convenient option.

Can I contact you before placing an order?

Of course! We’re happy to answer any questions. Just email us at contact@miniscape.store.

Do you share my personal data?

No. We only use your information to fulfill your order or respond to your message. For full details, see our Privacy Policy.

Do you offer gift wrapping?

Not at the moment, but we’re working on options for special packaging. If your order is a gift, feel free to let us know in the notes.

Can I cancel my order?

Since all products are made to order, cancellations are only possible within 24 hours of placing your order. After that, production may have already started.

Can I visit your studio or see the products in person?

No! Вe currently operate online only and do not offer in-person viewings or pickups.