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Terms & Conditions

Effective Date: 22.07.2025
Company Name: Ascent Development Ltd.
Registered in Bulgaria, UIC: 207490263
Website: https://www.miniscape.store
Email: contact@miniscape.store

1. General Information

These Terms and Conditions apply to the use of the website https://www.miniscape.store, operated by Ascent Development Ltd. By placing an order, you agree to be bound by these terms.

2. Products

All products on the Site are handmade and custom-made. Due to their nature, minor differences between individual items may occur. Products are not mass-produced or resold from third parties.

3. Orders and Payment

  • Orders can be placed without user registration.
  • Payments are processed securely via Stripe.
  • The contract is concluded when you receive an order confirmation email.
  • We reserve the right to refuse orders in case of suspected fraud or abuse.

4. Prices and Taxes

  • All prices are listed in EUR (or your store's currency).
  • Prices include VAT if applicable under Bulgarian or EU law.
  • Shipping costs (if any) are shown before checkout.

5. Delivery

  • Since the products are handmade, production time may vary, typically between [insert your time, e.g. 3–7 business days].
  • Delivery is carried out to the address specified by the customer.
  • We are not liable for delays caused by courier services.

6. Right of Withdrawal (EU Customers)

According to Bulgarian Consumer Protection Law and the EU Directive 2011/83/EU:

  • You have the right to cancel your purchase within 14 days from receiving the product only if the product is not custom-made.
  • Since our products are made-to-order and personalized, they are exempt from the right of withdrawal, as per Art. 57 of the EU Consumer Rights Directive.
  • If your item arrives damaged or incorrect, please contact us within 48 hours of delivery at: contact@miniscape.store

7. Returns and Complaints

  • If a product is faulty, you may request repair, replacement, or refund under the Bulgarian Consumer Protection Act.
  • To initiate a complaint, please contact us with photos and a detailed explanation at: contact@miniscape.store
  • We aim to respond within 5 business days.

8. Intellectual Property

All original designs, images, and content on this website are the intellectual property of Ascent Development Ltd. or their respective creators. Unauthorized reproduction or use is strictly prohibited.

From time to time, we may create custom, one-of-a-kind pieces inspired by popular games, characters, movies, or fictional universes. These items are entirely handmade, made-to-order fan creations based on individual customer requests. They are not official merchandise, and we make no claim of ownership or affiliation with any third-party trademark, copyright, or brand.

All trademarks, logos, and intellectual property mentioned or depicted belong to their respective owners. Our work is created with respect for those rights and is not intended to infringe upon them in any way.

9. Limitation of Liability

We are not liable for any indirect damages, loss of data, or profits arising from the use of this website or purchase of our products.

10. Governing Law

These terms are governed by Bulgarian law. Any disputes shall be settled by the competent courts in Bulgaria.

11. Accounts and Access

You may place an order without registering. However, if you choose to create an account, you are responsible for maintaining the confidentiality of your account details and for all activities under your account.

12. Force Majeure

We shall not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, pandemics, labor disputes, or governmental actions.

13. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time. Changes will be effective upon posting on the website. It is your responsibility to review them periodically.

14. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15. Contact

For any questions or issues related to these terms, contact us at:

📧 contact@miniscape.store